4 Important Questions to Ask When Choosing a Cleaning Company

Selecting a new janitorial service can be stressful. Will they meet your expectations? Will the transition be smooth? What if the complaints increase instead of decrease? You need a cleaning provider that delivers dependable service, so you don’t have to worry about the cleanliness of your facility.

To make the right choice, ask these four essential questions when evaluating potential cleaning companies. While these won’t tell you everything, they will help you determine if a company is a strong contender for your business.

1. How Do You Hire, Train, and Compensate Your Employees?

The people responsible for cleaning your facility play a crucial role in the quality of service you receive. That’s why it’s important to understand how a company recruits, trains, and pays its staff.

A reputable cleaning company should have a structured hiring process that includes thorough screening and background checks. Their training program should ensure that employees understand proper cleaning techniques and safety procedures. Compensation is also a key factor—companies that offer competitive wages tend to attract and retain better workers, leading to more consistent and higher-quality service.

2. What Processes Do You Have in Place to Maintain High Standards?

Some janitorial companies operate with little oversight—they send cleaners to your facility and only respond when there’s a complaint. This reactive approach often leads to frustration and inconsistent results.

Instead, look for a company with a well-defined service model. Ask how they handle the onboarding process, how often inspections are conducted, and whether a manager will be actively involved in overseeing your account. Also, find out if they schedule routine check-ins to ensure your expectations are being met. A structured system helps guarantee consistent service and quick resolution of any issues.

3. Who Will Be Managing Our Account?

It’s critical to know who will be responsible for overseeing your cleaning services. Having a local management team in place ensures that any concerns can be addressed quickly and efficiently.

Ask about the company’s management structure. Who will conduct site visits? Who will handle special requests or complaints? Who supervises the cleaning staff? A company with clear answers to these questions is more likely to deliver the reliable service you expect.

4. Can You Provide References from Similar Businesses?

A quality cleaning company should have no problem providing references. However, it’s important to ask for contacts from businesses that are similar in size and industry to yours.

For example, if you manage a large industrial facility, a company with experience only in small office buildings may not be equipped to handle your needs. Checking references from organizations like yours will help you determine if the company is the right fit for your facility.

By asking these four questions, you can better evaluate a cleaning company’s reliability, professionalism, and ability to meet your needs. Taking the time to properly vet potential vendors will help you find a janitorial partner that delivers consistent, high-quality service—so you can focus on running your business without added stress.