Transitioning Between Cleaning Services: A Guide to Managing Expectations and Timelines

When potential clients come to us, it's usually because they're frustrated with their existing cleaning service. After hearing our pitch on why we'd be an excellent choice for their custodial needs, they typically have two pressing questions:

• "How much will this cost?"

• "When can you start?"

This article focuses on the second question, aiming to clarify the timeline and expectations involved in switching cleaning services.

Common Scenario: Ending a Cleaning Contract

Consider a situation where a facility manager decides to switch cleaning services due to unsatisfactory results. After giving the required 30-day termination notice to their current provider, Bob, the facility soon faces a dilemma. Bob informs his team about the contract ending, leading to immediate staff departures and his own early exit. This abrupt change leaves the facility in a bind, highlighted by an emergency when the main restroom runs out of toilet paper, prompting a desperate call to the new cleaning service for immediate assistance.

Key Realities of Starting with a New Cleaning Service

Truth 1: Building the Right Team Requires Time

Janitorial services are not like temporary staffing agencies that might have a ready pool of workers. Finding and assembling the right team—considering the mix of roles needed for specific client needs—takes deliberate effort and cannot be rushed.

Truth 2: Detailed Planning Ensures Effective Service

Successful janitorial operations rely on a detailed plan. This plan should outline specific tasks for each team member, including cleaning sequences, checklists, and standards to ensure consistent and high-quality results.

Truth 3: Thorough Training is Critical

While many people think cleaning is simple, professional janitorial work requires detailed knowledge of proper equipment use, appropriate chemical applications for different surfaces, and efficient cleaning techniques.

So, When is the Earliest You Can Start?

Typically, it takes about 3 to 4 weeks to fully onboard a new janitorial team. This timeframe is necessary to recruit the right personnel, conduct comprehensive training, and establish effective work plans.

Dealing with Immediate Needs During Transition

What should you do if you face immediate issues, like running out of toilet paper, during the service transition? Here are some steps to mitigate such problems:

• Ensure Service Continuity: Encourage your outgoing cleaning service to honor their commitment until the end of their agreement.

• Seek Temporary Solutions: Check with your new cleaning service if they can provide temporary coverage through a floater or on-call staff.

• Utilize a Staffing Agency: For immediate needs, consider contracting a staffing agency to cover essential duties during the transition period.

Understanding these elements and preparing accordingly can help facilitate a smooth transition between cleaning services, ensuring that your facility's maintenance doesn't skip a beat during the changeover.